Privacy policy

How we collect, use, and protect your personal information.

Last updated: 25 February 2026

1. Introduction

Markster (ABN 14 634 313 205) ("we", "us", "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at markster.com.au or engaging our services, you acknowledge that you have read and understood this privacy policy.

2. Information we collect

Personal information you provide

We may collect the following personal information from you:

  • Name, email address, phone number, and postal address
  • Business name, ABN, and other business details
  • Trade mark details, including brand names, logos, and descriptions of goods and services
  • Payment and billing information
  • Any other information you provide when contacting us or using our services

Information collected automatically

When you visit our website, we may automatically collect:

  • Device information (browser type, operating system, screen resolution)
  • Usage data (pages visited, time spent on pages, referring website)
  • IP address and approximate geographic location
  • Cookies and similar tracking technologies

3. How we use your information

We use your personal information to:

  • Provide our trade mark services, including applications, monitoring, enforcement, and strategic advice
  • Communicate with you about your matters and our services
  • Process payments and manage your account
  • Comply with our legal and regulatory obligations, including obligations to IP Australia and other trade mark offices
  • Improve our website and services
  • Send you marketing communications (where you have consented or we are otherwise permitted to do so)

4. How we share your information

We may share your personal information with:

  • IP Australia and other government agencies as required to provide our services
  • Foreign trade mark offices where you have instructed us to file international applications
  • Third-party service providers who assist us in operating our business (e.g. cloud hosting, payment processing, email services)
  • Professional advisers, including lawyers and accountants, where necessary
  • Any other party where required or authorised by law

We will not sell your personal information to third parties.

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

6. Cookies

Our website uses cookies and similar technologies to enhance your experience, analyse website traffic, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

8. Your rights

Under the APPs, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, out-of-date, or incomplete information
  • Opt out of receiving marketing communications at any time
  • Make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details below.

9. Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely destroy or de-identify it.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this privacy policy or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.